Help & FAQ

Click the "Register" button at the top right of the page. Enter your email address and create a password. You'll receive a verification email - click the link in that email to activate your account. Once verified, you can log in and start adding players to your family account.

Click "Login" at the top right, then enter your email address and password. If you've forgotten your password, use the "Forgot Password" link to reset it.

Click "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Click the link in the email and create a new password. The reset link expires after 60 minutes for security.

Common reasons:
Wrong password: Use the "Forgot Password" link to reset it.
Email not verified: Check your inbox (and spam folder) for the verification email.
Account doesn't exist: Make sure you're using the correct email address, or create a new account.
Typed email incorrectly: Double-check for typos.

If none of these help, use the contact form below.

Check your spam/junk folder first. If you still can't find it, log in to your account and look for a message prompting you to resend the verification email. Still having trouble? Contact us using the form below.

If a club administrator created your account and had your email address, you will receive an email titled "Reset Password Notification." It works the same as "Forgot Password": click the link in it, choose your own password, and then sign in with your email address. The link expires after 60 minutes. If you can't find the email, check your spam folder, or click "Forgot Password" on the login page to get a new link.

If the club didn't have your email address, they will give you a login name and a temporary password. The first time you sign in, you will be asked to enter your own email address and set a password. After that, you sign in with your own email address.

Using the site takes two steps. First you add each player to your account, and then you register them for each season.

1. Add a player. On your Dashboard, click "Manage Players," then "Add New Player," and fill in their information. The season fee is set when a player is added. Every player needs a photo and a complete profile before they can be registered.

2. Register for the season. When a season is open, click "Season Registration" on your Dashboard or on the Manage Players page. Check the box next to each player you want to register, tick "Is Student" where it applies, and choose their sport. Read the consent text and sign by checking the box and typing your full name. Then review your choices and confirm your registration. You will receive a confirmation email listing the registered players.

The first season, you do both steps. In every later season, your players stay on your account, and you only need to register them again. A player's card on the Manage Players page shows "Not Registered" until you have registered them for the season, and "Registered for Current Season" after.

On your Dashboard, click "Manage Players," then "Add New Player." Fill in their information and save. The season fee is set when you add a player. To register them for the current season, click "Season Registration."

Yes! You can check the box for several players on the first page and choose each player's sport. You sign once, review all of them together, and confirm once. If a player is missing a photo or part of their profile, you will be taken to that player's page to complete it. After you save it, you will need to select your players again and continue the registration.

Each player is registered once, and you choose one sport for them when you register. If your child will also play on a second team, the club adds them to it, so you do not need to register them again. If you have a question about this, contact us using the form below.

We accept bank transfers to our Wise account. Your account details and your unique reference number (EBB-####) are shown on your dashboard and in every Monthly Account Update. Always include your reference number with each payment, so we can match it to your account automatically.

Your season fee is set when a player is added to your account, not when you register for the season. A player who is on your account at the start of the year is charged for the full season, and the 12 monthly payments run from January to December, so the first payment is due in January. A player added during the season is charged from the following month, for the remaining months only. If a player is added in December, the first charge comes with the January fees.

Paying early is always welcome. If you pay the full season fee before the end of February, you pay for 10 months instead of 12, saving approximately 17%.

You can choose to pay monthly! The total season fee can be split into 12 monthly payments. Include your reference number (EBB-####) with every payment, and we'll match it to your account automatically. Your reference number is shown on your dashboard and in every Monthly Account Update, which also shows what is due this month.

If you pay the season fee in full before the end of February, you pay for 10 months instead of 12, which saves approximately 17%. Once what you have paid reaches the full fee minus the early bird amount, the discount is applied to your account automatically, and you don't need to do anything. The fee email we send in January shows the exact amount and your savings. The early bird discount applies only to that January fee, not to players added during the season, and it is in addition to any family discount.

Family discounts are applied automatically, based on how many players are on your account. When you add a player, their fee is reduced by 20% if they are your second player, and by 40% if they are your third or later. Players already on your account keep the fee they were charged. When the season fees are set in January, the discount applies to all of your players together: 20% off the total for two players, and 40% off for three or more.

These discounts apply whether you pay monthly or in full. If you pay the full season fee before the end of February, the early bird discount is added on top.

Your dashboard always shows what you owe. "Current Amount Due" is the amount that should be paid by the end of this month, and your payment reference is shown there too. On the 2nd of each month we email you a Monthly Account Update if you owe something or if there was activity on your account the month before. It shows what is due this month and lists last month's payments and charges. Your payments are matched to your account automatically, so allow a short time for a payment to appear.

Your Transaction History shows your balance for the whole season, including the monthly payments for months that are not due yet. That is why it is larger than what you are asked to pay now.

Your Monthly Account Update, and "Current Amount Due" on your dashboard, show only what should be paid by the end of this month: your balance, less the monthly payments for the months still to come. For example, with a season fee of 60,000 HUF paid in monthly payments of 5,000 HUF, if you have not paid anything by April, your Transaction History shows a balance of 60,000 HUF, and your Monthly Account Update shows 20,000 HUF due, for January through April.

Your fees are set for the whole season and paid in monthly installments, in every month of the year, whether or not there are practices or games. Paying ahead is always welcome, and a full payment before the end of February earns the early bird discount.

Payments normally appear in your account within a short time. Please make sure you included your reference number (EBB-####) in the payment memo, because that is how we match your payment to your account. A payment without the correct reference may need to be matched by hand. If your payment still isn't showing after three working days, contact us using the form below with your payment date, amount and reference number, and we'll look into it.